IN MOST COMPANIES, ‘CUSTOMER SERVICE’
IS JUST ONE DEPARTMENT.
At Class Logistics, it’s
the whole business 
IN MOST COMPANIES, ‘CUSTOMER SERVICE’
IS JUST ONE DEPARTMENT.
At Class Logistics, it’s
the whole business
How it all started
Ben Vallach saw it all. The delays, the errors and the misunderstandings.
But unlike others who simply sat back and shrugged, he was adamant to make it stop.
LET’S HEAR IT FROM BEN HIMSELF:
I realized that the misunderstandings, the confusion and frustration stemmed from just one thing.
Lack of service.
When I understood what was missing, I resolved to build a logistics company that would have first class customer service at its very core.
Ten years ago, shippers were pulling their hairs out in exasperation.
Today, they use
Class Logistics.
Ten years ago, carriers were not getting the clarity they needed.
Today they collaborate with Class Logistics.
Ten years ago, hundreds of containers were left negligently at the port.
Today they are delivered with Class Logistics.
Ten years ago, nobody took care of issues when they came up.
Today there’s a backup plan with Class Logistics.
It’s easy to say ‘we provide
excellent customer service.’
THOSE WORDS SEEM TO SLIP OFF EVERY CEO’S TONGUE.
BUT AT CLASS LOGISTICS, IT’S NOT JUST TALK. IT’S REAL.
Here’s how we give you the service you crave:
Quick
response time
Benefit from our quick responses to your queries, questions, problems and more.
Average response time:
6 minutes
Acting on customer feedback
We take feedback seriously. Your opinion always matters.
Honest feedback is what helps us serve you better.
Caring about
your freight.
When your freight comes into our hands, it becomes our top priority.
Putting ourselves into your shoes isn’t a choice.
It’s a requirement.
Going the
extra mile
We adopt a ‘customer-first’ attitude. Naturally, it’s always about you.
Saving you time, money
and aggravation.
“… provides
outstanding
customer
service”
“Ben goes above and beyond any expectation that I have ever set. In my business, customer demands are generally made at the very last minute, and without Ben I can honestly say I wouldn’t have been able to accomplish a good portion of them. Customer service is our top priority and it’s very refreshing to get that kind of service in return. Class logistics has saved us a considerable amount of money and provides outstanding customer service.
SHIPPING MANAGER
Whitehall, PA
That’s our story
in a nutshell.
And now we want to hear yours.
If your story sounds something like this, it’s time to turn the page.
Shipping a full truckload of pacifiers
and baby paraphernalia to a nursing home is kinda funny, I admit. But when these muddle-ups happen too often, it’s not quite a laughing matter.
Cheese is valuable too, you know!
It can’t just be dumped onto the harbor and left there for three days straight. And no, that lovely ocean breeze will not keep it fresh. No siree.
What on earth do you do with a
thousand inflatable pumpkins a day after Halloween? I guess I could just station myself on Main Street and hand them out to the local kids, gratis, but that wasn’t quite my original intention.
Don’t you think it’s about time to get some real good service?
We are entirely committed to providing an exclusive third-party shipping experience.
Never worry about your freight’s journey again.
